Frequently asked questions

What is eyelash serum?
NovaLash uses the latest formula to help enhance the appearance of volume, thickness, length, and curl of your lashes.
How do I apply the Eyelash serum?
Use the applicator brush to apply the serum once daily at night or in the morning to the base of your upper lash line. Ensure any makeup is removed and your lashes are dry before applying. Blot out any excess solution and avoid getting the product into your eyes.
How long before I see results?
Results vary for everyone, due to differences in lash cycles. While some individuals may see results within a week, others might require 8 - 12 weeks. On average, results begin within 3 - 6 weeks.
Can I use the serum more than once a day?
We recommend applying the lash serum once daily, either in the evening or the morning. While applying the serum both day and night is not harmful, it will not accelerate results, and likely result in a shorter lifespan for your serum.
Can I use the Eyelash Serum while wearing Contact Lenses?
We recommend removing your contact lens prior to applying the serum before bed or please consult your optometrist.
Can I use this Eyelash Serum while pregnant or breastfeeding?
Prior to use we suggest to show your midwife or GP the list of ingredients for confirmation. This decision needs to be yours & your doctors.
Can I return my order?
NovaLash will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of being delivered; no refund will be made for products that have been opened, used or are returned damaged.